FAQ-Your Questions Answered

First, how do you pronounce XIZOZU?

I get that question a lot. And have been told I’ve created the coolest product no one can pronounce. It’s easier to say if you remember the “XI” is pronounced “shē.” XIZOZU is  pronounced “shē-zō-zū.” Go ahead, try it: she-zo-zoo!

What exactly are XIZOZU Medals of Honor?

XIZOZU™ are beautiful and unique reminder and source of your own strength. They’re a totem or charm from which you can draw positivity and toward which you can intentionally direct your personal energy.

Do the designs on XIZOZU™ Medals of Honor actually say something?

Yes! The symbols are each designed by me using a unique form of lettering, called XIOXI a mythic alphabet that I created to be able to express complicated themes and events privately.

Doesn’t that mean, in the case of tragic events, that we’re celebrating trauma?

No. Not at all. XIZOZU™ are not monuments to horrible times or damaging events. They are testaments to the wearer’s emotional and physical strength in overcoming them.

Can I get a XIZOZU™ with my name?

No. In true XIOXIAN tradition, the name you are called has nothing to do with the person you are.

What colors of XIZOZU™ are available.

XIZOZU™ are available in black with white lettering, white with black letting, blue with black lettering. XIZOZU™ are also released as special editions in other colors, such as red or purple. Be on the look out for those releases.

What metal tones are available?

Currently XIZOZU™ Come in brass or silver finishes.

Can I have a custom XIZOZU™ created?

Yes! Together we can create a medal that perfectly represents your unique situation. Let’s get started!

Why does it take 3-5 business days for my XIZOZU™ to ship.

Each XIZOZU™ is made by hand. Once the design is created, it is then sealed three times before being permanently encapsulated in hand-poured resin. The resin can take up to three days to fully cure, depending on climactic  conditions. If a XIZOZU™ is in stock it usually ships within one day. Either way I’ll do my best to get your order on its way to you as quickly as possible!

How do I take care of my XIZOZU™?

Care for your XIZOZU™ as you would any favorite piece of everyday jewelry. And read the specific Love & Care suggestions here.

Is my XIZOZU™ Guaranteed?

Yes! XIZOZU™ are 100% guaranteed to stand up to everyday wear with minimal care. In the event something does happen that ruins your XIZOZU™ , you are covered by a 90 day replacement policy. Go Here.

I heard that part of the purchase price of the XIZOZU™ I order goes to non-profits. Where can I learn more about that?

Yes, our wonderful fans helped us put together a group of designated organizations that will received a direct contribution in support of their work for each XIZOZU™ Medal of Honor purchase. Learn more.

I have several XIZOZU™ but lost the cards that specify what each individual medal represents, how can I identify them?

That’s easy. You can just snap a photo and send it to us! Go here.

What is the difference between XIZOZU™ and XIZOZI™?

XIZOZU™ Medals typically recognize specific situations or events, while XIZOZI™ acknowledge some of the broader characteristics we each individually possess, like passion, creativity, athleticism, and many others.

How can I get alerts about new XIZOZU™ announcements and special offers?

That’s the easiest question ever. Just click the button below and join the exclusive group.

Join our Exclusive Email Group

What  if my question wasn’t addressed here.

Head over here.  I look forward to hearing from you and will respond as quickly as possible.